PRIVACY POLICY
Symbiotic Security, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software, services, and related applications ("Services"). Please read this Privacy Policy carefully. By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use the Services.
Information We Collect
We collect several types of information, including:
a. Personal Information
When you use our Services, we may collect personally identifiable information that can be used to identify you ("Personal Information"). This may include:
1. Name
2. Email address
3. Contact information
4. Payment details (if applicable)
b. Developer Code
As part of providing our Services, we may process code, scripts, and other software files on which you apply our solution ("Developer Code"). This may encompass proprietary or sensitive information.
c. Usage Data
We may collect information about how you access and use the Services ("Usage Data"). This includes:
1. Device information (e.g., IP address, browser type, operating system)
2. Log data (e.g., access times, pages viewed)
3. Performance data (e.g., load times, error reports)
How We Use Your Information
We use the information we collect for various purposes, including:
a. To Provide and Maintain Our Services
1. Processing Developer Code to deliver security analysis, recommendations, and other services.
2. Managing your account and providing customer support.
b. To Improve Our Services
1. Analyzing Usage Data to enhance the performance and security of our Services.
2. Conducting research and development to introduce new features.
c. To Communicate with You
1. Sending you updates, newsletters, marketing materials, and other information that may be of interest to you.
2. Responding to your inquiries and addressing any issues you may have.
d. To Comply with Legal Obligations
Fulfilling our legal and regulatory obligations, such as maintaining transaction records and responding to legal requests.
How We Share Your Information
We do not sell or rent your Personal Information or Developer Code. We may share your information in the following situations:
a. With Service Providers
We may share your information with third-party service providers ("Partners") who assist us in operating our Services, such as cloud storage providers, analytics services, and payment processors. These Partners are required to protect your information and only use it for the purposes we specify.
b. For Legal Reasons
We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
c. In Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.
Data Storage and Security
a. Data Storage with Partners
We may store your data, including any personal information and Developer Code, with third-party service providers ("Partners") who assist us in delivering our Services. These Partners provide cloud storage, data processing, and other related services.
b. Data Encryption
All customer data stored with our Partners is encrypted both in transit and at rest. We use industry-standard encryption technologies to ensure that your data is protected against unauthorized access, alteration, or disclosure.
c. Partner Privacy and Confidentiality Policies
Our Partners are carefully selected based on their ability to adhere to the strictest privacy and confidentiality standards. They are contractually obligated to protect your data and to use it solely for the purposes of providing services to us, in compliance with all applicable laws and regulations.
Data Retention
We retain your Personal Information and Developer Code only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal data is no longer necessary, we will delete or anonymize it in a secure manner.
Your Rights and Choices
a. Access and Correction
You have the right to access, correct, or delete the Personal Information we hold about you. You can do so by contacting us at contact@symbioticsec.ai.
b. Opt-Out of Marketing
You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.
c. Data Portability
Where applicable, you may have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
International Data Transfers
If you are located outside of the United States, please be aware that your information may be transferred to, processed, and stored in a country that is not your home country. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
Compliance with GDPR
We are committed to protecting the privacy of individuals in compliance with the GDPR. We will process any personal data provided to us or collected by us in connection with the use of our Services in accordance with this Privacy Policy and the GDPR. For details on your GDPR rights, please refer to Section 14 of our EULA.
Children's Privacy
Our Services are not intended for use by children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction), and we do not knowingly collect Personal Information from children. If we learn that we have collected Personal Information from a child under the relevant age, we will take steps to delete that information as soon as possible.
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, and within the timeframe required by GDPR.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.
Contact Information
If you have any questions about this EULA, please contact us at:
Symbiotic Security, Inc. contact@symbioticsec.ai
